Terms & Conditions
Cancellation Policy
Once full or part payment for Term fees has been received by Theatre Bugs/Adelaide Theatre Academy the following cancellation policy applies.
Substitution of an alternative day, time and class type within the same term for the same child can be negotiated with Theatre Bugs/Adelaide Theatre Academy (pending availability); however, requests for cancellation of the booking cannot be refunded or exchanged once payment has been received by Theatre Bugs/Adelaide Theatre Academy unless your request qualifies under the following:
Change of Mind (incl change in availability/work commitments)
Requests for a credit for future use may be considered by management on a case-by-case basis, please email admin@theatrebugs.com.au with your concerns and outline your reasons for cancellation.
Student illness (Permanent)
Doctor’s certificate required stating the child is unfit to continue with their Theatre Bugs/Adelaide Theatre Academy classes at present and in the future. In this instance, a refund of fees may be granted from the date of which the certificate is received by Theatre Bugs, minus $30 administrative processing fee.
Student illness (Temporary)
Doctor’s certificate required stating the child is unfit to continue for a specified period. In this instance, a credit of fees may be applied to be used at Theatre Bugs once the child is well and fit enough to continue. Fees may be credited for future use from the date of which the certificate is received by Theatre Bugs.
Family emergency/illness
Doctor’s certificate or other supporting documentation from a professional (school principal, police, Families SA) required. In this instance, a credit of fees will be applied to be used at Theatre Bugs once the family is in a state to continue. Fees may be credited for future use from the date of which the certificate or documentation is received by Theatre Bugs.
Moving overseas/ interstate
Supporting letter of proof from employer or realtor required. In this instance, a refund of fees may be granted from the date of which the certificate is received by Theatre Bugs minus $30 administrative processing fee.
If you qualify for any of the above, please send your refund/exchange request along with your supporting documentation in writing to admin@www.theatrebugs.com.au. Your request can only be considered from the date we receive this information and may incur a $30 administration fee.
Other Terms & Conditions
Refunds
Theatre Bugs/Adelaide Theatre Academy classes are capped at a maximum number of students and payment of Term fees confirm your child’s spot in the class. Theatre Bugs/Adelaide Theatre Academy reserves the right to refuse a refund of Term fees if your child simply chooses not to attend or you change your mind. The service of classes has been purchased from Theatre Bugs/Adelaide Theatre Academy which includes: 1 Teacher (teachers are subject to change), 1 venue and classes to be run under the Theatre Bugs/Adelaide Theatre Academy program for 1 Term (dates stated on your invoice). So long as we continue the service you have purchased, we understand your right to make the decision to choose not to persevere with your child’s booking. Therefore, Theatre Bugs has the right to refuse a refund of term fees as previously outlined.
Theatre Bugs/Adelaide Theatre Academy acknowledges that a refund or other remedy may be provided in the event the services provided by Theatre Bugs/Adelaide Theatre Academy breach any of the guarantees implied by the Competition and Consumer Act 2010 (Cth) (‘Act’), and nothing in this cancellation policy attempts to, or has the effect of, limiting your rights under the Act. However, Theatre Bugs/Adelaide Theatre Academy is not required to provide a refund or any other remedy in the event you simply have a change of mind in relation to your purchase of the services from Theatre Bugs/Adelaide Theatre Academy.
We reserve the right to cancel a class if numbers registering are low. Once we have taken this decision, we will contact you and make a full and immediate refund if we are unable to find a suitable alternative. All refunds are made via internet transfer and from cleared funds.
Viewing of students by parents and caregivers
Theatre Bugs/Adelaide Theatre Academy offers potential students the chance to trial a class for free, prior to their parent/carer making a financial commitment to a term. Parents/carers have an opportunity to watch part of the trial lesson, to assist the student in making an informed decision about enrolment. The length of that viewing is at the teacher’s discretion. As a professional business, Theatre Bugs/Adelaide Theatre Academy ensures that customers have access to our cancellation policy via our website (public access) before they make the term commitment.
Missed lessons
Due to the one-on-one nature of their lessons, we are unable to offer ‘catch-up’ lessons for Private Singing/Dancing/Acting when the student is absent.
We do offer catchups for missed classes. There is no cap on the number of catch-up classes that can be used in a term, but to maintain consistency for your child we don’t recommend more than 2 a term. These must be taken in the same term as the classes were missed (please note in our performance terms there is a cut-off date for catch-up lessons. Term 2 will cut-off at the end of week 3 for classes Combo 1 and above and end of week 4 for all pre-school classes excluding Busy Bees. Term 4 will cut-off the end of week 3 for preschool excluding Busy Bees and Combo 1 classes, and the end of week 2 for classes performing at the theatre). If lessons are unavoidably missed after the cut-off in Terms 2 and 4, an exception can be made to carry them over into the next term. An email must be sent to admin@theatrebugs.com.au outlining your request and will be reviewed on a case-by-case basis.
Theatre Bugs/Adelaide Theatre Academy do not schedule classes on public holidays or over the Easter long weekend and are happy to offer a catch-up lesson in an age-appropriate class. Private lessons will not be charged for any lessons which coincide with public holidays.
Suspension of Classes
If Theatre Bugs/Adelaide Theatre Academy temporarily suspends classes due to external impacts or enforced closures as a result of environmental, political and health events, fees will not be refunded. However, customers will be entitled to family credits which may be used for future activities (activities will be defined as one of three categories: classes, productions, or holiday programs). Credits will be prorated based on the number of classes or sessions which have been suspended.
Online Classes
In the event your child is attending an online class, by making payment for the term you are thereby providing permission for your child to connect with Theatre Bugs/Adelaide Theatre Academy teachers during scheduled class times, via online video conferencing software. Access to the necessary course content will be provided via email to customers if online classes are utilised.
Images of students
Photographs and video footage of students may be used for internal training purposes and for promotional publications. These include, but not limited to use on the Theatre Bugs/Adelaide Theatre Academy website and social media pages, newspapers, brochures, radio and/or television. The images/footage collected may be used by a third party upon agreement by Theatre Bugs/Adelaide Theatre Academy for promotional purposes of Theatre Bugs/Adelaide Theatre Academy.
Theatre Bugs/Adelaide Theatre Academy retains these rights over the images/footage in perpetuity and they may be offered to other interested parties.
It is the caregiver’s responsibility to contact administration if you do not permit Theatre Bugs/Adelaide Theatre Academy to use photographs or video footage of your child.
Safe Collection Policy
In accordance with the Theatre Bugs/Adelaide Theatre Academy Child Safety Policy, it is a requirement that the parents accompany their children to and from the teaching space at their venue. The teacher will invite parents to collect the children from the teaching space after the class has ended so, please remain in the waiting room until asked in by the teacher. Those in Senior Musical Theatre and 12y+ must be collected from the teaching space unless prior permission is given to leave unattended (for 12y+).
Please be mindful that there may be another class following, so if you are late, your child will remain in the teaching space until they have been collected by a responsible adult.
PLEASE NOTE: a late charge of $20 will be applied per 15 minutes (or part thereof) that staff are required to supervise children whose carers have not collected them